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Terms & Conditions

Terms of usage and conditions for SynappseHealth and mobile application

Effective date: Dec. 7, 2025

§1. GENERAL PROVISIONS

  1. These Terms and Conditions apply to services provided by the Administrator via the Website and the Mobile Applications.

  2. Definitions:

    a) Website – the online service at https://synappsehealth.com operated by the Administrator;

    b) Administrator – SynappseHealth Sp. z o.o., with its registered office at ul. Kopalniana 14A/11, 01-321 Warsaw, entered into the National Court Register by the District Court for Warsaw, XII Commercial Division of the National Court Register, KRS: 0000862698, NIP: 522-319-07-38, REGON: 38722896700000, share capital PLN 20,000 (fully paid), email: support@synappsehealth.com;

    c) Mobile Application – the "Zapytaj Lekarza" ("Ask a Doctor") Mobile Application and the SynappseHealth "Electronic Health Records" Mobile Application through which the Administrator provides the services described in these Terms and Conditions;

    d) "MedAI" – a functionality of the SynappseHealth "Electronic Health Records" Mobile Application that enables the User to converse with an artificial intelligence system using technology supplied by OpenAI to generate informational, educational and illustrative answers concerning general health topics. The "MedAI" function is not a medical consultation, diagnosis or medical advice within the meaning of applicable law, in particular the Act of 5 December 1996 on the Professions of Doctor and Dentist, and is not a medical device within the meaning of Regulation (EU) 2017/745 and Regulation (EU) 2017/746;

    e) Pricing List – a document available at https://synappsehealth.com/pl/#cennik, forming an integral part of these Terms and Conditions and specifying the Fees for using the available Service Packages in the Website;

    f) Account – a set of resources in the Administrator’s IT system, identified by a unique name (email address) and password provided by the User, in which the User’s data are stored;

    g) Newsletter – an electronic service provided by the Administrator that allows interested Clients to automatically receive key information related to the Website and the Mobile Application at the email address they provide;

    h) Billing Period – the period during which the User may use paid functionalities of the Application. A Fee is charged for each Billing Period. The Billing Period lasts one calendar month;

    i) Fee – the consideration collected in advance by the Administrator from the Client for using the Website functionalities during the Billing Period. The Fee amount is indicated in the Pricing List and depends on the method of settlement and the selected Application Package;

    j) Package – a set of services enabling access to paid functionalities of the Website. Package specifications are set out in the Pricing List;

    k) Terms and Conditions – these Terms and Conditions; the User may review them after downloading the Mobile Application via the "App Store" or "GooglePlay" online store;

    l) Regulation 2017/745 – Regulation (EU) 2017/745 of the European Parliament and of the Council of 5 April 2017 on medical devices, amending Directive 2001/83/EC, Regulation (EC) No 178/2002 and Regulation (EC) No 1223/2009 and repealing Council Directives 90/385/EEC and 93/42/EEC (OJ L 117 of 05.05.2017, p. 1, as amended);

    m) Regulation 2017/746 – Regulation (EU) 2017/746 of the European Parliament and of the Council of 5 April 2017 on in vitro diagnostic medical devices and repealing Directive 98/79/EC and Commission Decision 2010/227/EU (OJ L 117 of 05.05.2017, p. 176, as amended);

    n) Agreement – an agreement for the provision of services by the Administrator via the Website and the Mobile Application, concluded between the Administrator and the User under the terms set out in these Terms and Conditions;

    o) User – an adult natural person (18+), a natural person conducting business activity, a legal person or an organisational unit without legal personality who uses the services provided electronically by the Administrator.

  3. The Administrator provides services within and outside the territory of the Republic of Poland.

§2. RULES FOR USING THE WEBSITE / MOBILE APPLICATION

  1. The User must use the Website/Mobile Application in accordance with these Terms and Conditions, applicable law, principles of community life and good customs.
  2. Every action of the User must respect the rights of third parties, in particular other Users of the Website/Mobile Application.
  3. While using the Website/Mobile Application, the User must provide true and accurate data and protect it against unauthorised access. The security of the User’s data largely depends on this. It is forbidden to make one’s Account available to other Users or third parties, or to use Accounts belonging to other Users.
  4. Each User and any third party with access to the Website/Mobile Application must refrain from copying, modifying, disseminating, transmitting or otherwise using any content made available on the Application site except within the limits of permitted use.
  5. The password allowing the User to log in to the Website/Mobile Application is private and confidential.
  6. Any exchange of passwords between Users is prohibited.
  7. Any attempt to introduce harmful data into the IT system (malicious software including bots, viruses, spyware, worms, etc.) is prohibited.
  8. Any content or actions that breach these Terms and Conditions may be reported via the email address dpo@synappse.pl.
  9. To use the Mobile Application, you need a mobile device with iOS installed and Internet access. To use the Website, any computer device with Internet access and a web browser is sufficient.
  10. Services provided electronically by the Administrator may be used by adults who are at least 18 years old.

§3. AGREEMENT FOR ELECTRONIC SERVICES / FEES

  1. In providing services via the Website/Mobile Application, the Administrator exercises due diligence to ensure Users are fully satisfied.

  2. To create an Account in the Website/Mobile Application, the User must complete the Registration Form by providing the following personal data:

    a) email address,

    b) other personal data are provided optionally and voluntarily by the User.

  3. An Agreement between the User and the Administrator for services via the Website is concluded for an indefinite period when the free Package ("Free forever") is chosen, or for a fixed term when a Premium Package or a Package tailored to the User’s needs is chosen.

    a) For a fixed-term Agreement, the User must make an advance electronic payment for each month constituting a single Billing Period. Online payments made via the Mobile Application are handled by the Stripe payment platform, available at https://stripe.com.

  4. Detailed information on subscription fees for the "MedAI" service, their validity period, available functionality scope and payment methods is provided to Users in the Pricing List and in the Application/Website before concluding a paid "MedAI" service agreement. The subscription fee for "MedAI" is payable in advance for the period indicated in the Application. Failure to pay results in immediate suspension of access to paid "MedAI" functionalities.

  5. A User who is an entrepreneur, when concluding the Agreement with the Administrator, authorises the Administrator to issue VAT invoices without the recipient’s signature.
  6. The date of payment of the Fee is the date the full amount is credited to the Administrator’s bank account.
  7. The User will be informed electronically of any changes to the Pricing List. The Parties are bound by the Pricing List accepted by the User.
  8. Using the Application functionality that enables submitting a request for an e-consultation requires Users to pay the Fee to the Administrator each time before using this functionality.
  9. The Mobile Application can be downloaded via the App Store or GooglePlay online store.
  10. Before starting to use the Application, the User must read these Terms and Conditions carefully and accept them.
  11. Services are provided by the Administrator to the User on the basis of the Agreement, to which these Terms and Conditions and applicable Polish law apply. The conclusion procedure is set out in the Terms and Conditions.
  12. For the Website, the Agreement is concluded on the day the User clicks the button used to register in the Website. For the Mobile Application, the Agreement is concluded on the day the User accepts the Terms and Conditions and required consents.
  13. The costs of data transmission required to download, install, launch and use the Mobile Application are borne by the User under agreements with telecommunications operators or other Internet providers.
  14. The Agreement between the User and the Administrator for services via the Mobile Application is concluded for an indefinite period.
  15. A User who breaches these Terms and Conditions may be called upon by the Administrator to cease the breach. The request will be sent via email to the User’s email address provided during registration at synappsehealth.com. If the request is ineffective and the User continues to breach these Terms and Conditions, the Administrator reserves the right to delete the User’s Account, which is equivalent to immediate termination of the Agreement.
  16. Creating a new Account by a User whose Account has been deleted requires the prior express consent of the Administrator.
  17. The User may resign from the services provided by the Administrator at any time.
  18. To stop using the Mobile Application, it must be deleted from the mobile device.
  19. If errors are detected in the operation of the Website/Mobile Application, a consumer User has the right to request their removal within a period appropriate to the nature and complexity of the error.

§4. FUNCTIONALITIES OF THE WEBSITE / MOBILE APPLICATION

  1. Services provided by the Administrator within the Website/Mobile Application include:

    a) Collecting data on Users’ health status,

    b) Enabling anonymous e-consultations and medical recommendations,

    c) Enabling Users to use online medical interviews,

    d) Enabling Users to obtain interpretations of test results,

    e) Enabling Users to access the medical knowledge base available in the Website,

    f) Enabling the use of other functions available in the Website/Mobile Application,

    g) Storing information containing health data of registered Users, in particular test results, analyses, diagnoses, prognoses, scans and others (with respect to the SynappseHealth "Electronic Health Records" Mobile Application),

    h) Newsletter service.

  2. Not all of the above services provided via the Website are available to Users of the free Packages. Information about which services are available only after purchasing one of the paid Packages can be found at https://synappsehealth.com/pl/#cennik.

  3. Services provided by the Administrator referred to in section 1 of this paragraph, in particular e-consultations, test results and interpretations, answers to questions and other information provided by doctors to Users via the SynappseHealth Website and Mobile Application, as well as services related to "MedAI", are only recommendations and non-binding suggestions. Because the Administrator cannot verify the correctness of the data entered into the Website/Mobile Application by the User (especially health data), they are not diagnostically binding and do not constitute health care or medical advice within the meaning of Article 2(1) of the Act of 5 December 1996 on the Professions of Doctor and Dentist, nor do they constitute a medical device within the meaning of Regulation 2017/745 and Regulation 2017/746.

  4. Data sharing in the SynappseHealth "Electronic Health Records" Mobile Application and "MedAI":

    a) The SynappseHealth "Electronic Health Records" Mobile Application allows Users to voluntarily share medical data stored in the Application with family members, caregivers or other third parties indicated by the User ("Authorised Persons"). Sharing medical data can only occur after an explicit action by the User, who specifies the scope of sharing (e.g., read access, ability to add or edit data) and the duration of such access. The person granted access receives an individual link or invitation to view the data in the Website/Application. Access may be revoked at any time by the User who granted the permission.

    b) The Administrator is not responsible for the consequences of disclosing data to third parties if sharing occurred at the User’s initiative and to the extent specified by the User.

    c) A User who has obtained access to another person’s data, in particular as an Authorised Person, must maintain the confidentiality of such data and use it solely for purposes consistent with the intended use of the Application/Website and in accordance with these Terms and Conditions and applicable law.

  5. "MedAI" functionalities available in the Website and Mobile Application:

    a) Using the Application functionality that enables a conversation with the "MedAI" artificial intelligence system is voluntary and may be fully used after accepting the terms of this function, in particular after confirming that the User understands that conversations with "MedAI" do not constitute medical consultation, diagnosis or medical advice, and that the service is not a medical device within the meaning of the applicable regulations.

    b) Access to basic "MedAI" functionalities may be free of charge, while using extended functionalities, in particular:

    • increased limits for conversations with the "MedAI" system,
    • increased User account storage capacity for data and attachments,
    • access to additional modules or functions within the Application,

    requires payment of a subscription to the Administrator.

    c) The Administrator stipulates that the "MedAI" function does not replace consultation with a physician and is solely for informational and educational support. Using the "MedAI" function in the Mobile Application is supportive, informational and illustrative – it is not medical advice, diagnosis or consultation and is not a medical device within the meaning of Regulation 2017/745 or Regulation 2017/746.

§5. COMPLAINTS

  1. If the User considers that the Administrator is not providing services in accordance with the agreed obligations, the User may file a complaint. The User is asked to inform the Administrator of any shortcomings to allow the Administrator to respond.
  2. Complaints should be addressed to: SynappseHealth Sp. z o.o., ul. Kopalniana 14A/11, 01-321 Warsaw, or via email to dpo@synappse.pl.
  3. The complaint should include: first and last name, email address, description of the objections, and the User’s requests.
  4. If the data or information provided in the complaint require supplementation, the Administrator will ask the User to supplement it as indicated before considering the complaint.
  5. The Administrator will respond to the complaint within 30 days. The response will be sent only to the email address unless the User requests a postal reply, providing a correspondence address in the complaint.
  6. Lack of response from the Administrator within 30 days results in the complaint being deemed justified.

§6. WITHDRAWAL FROM THE AGREEMENT

  1. Services provided to Users, including consumers within the meaning of Article 22(1) of the Act of 23 April 1964 – Civil Code, are digital services not recorded on a tangible medium. Therefore, before using these services, the User is asked to consent to the immediate commencement of performance by electronic means (due to the nature of the services), which is equivalent to losing the right to withdraw from the Agreement.
  1. The Administrator grants the User a non-exclusive, territorially unlimited licence to use the Mobile Application for the duration of the Agreement. The User may not grant sublicences, and the Licence itself may not be transferred to another entity without the Administrator’s express consent.
  2. All photos and other materials (including texts, graphics, logos) on the Website/Mobile Application belong to the Administrator or are used with the consent of third parties holding copyright.
  3. Copying photos and other graphic materials and reprinting texts posted on the Website/Mobile Application, including sharing them on the Internet, without written consent of the Administrator or another third party holding copyright, is prohibited.
  4. External entities are also prohibited from downloading photos, graphics, texts and other materials from the Website/Mobile Application and using them for marketing or commercial purposes.
  5. Using the above materials without written consent of the Administrator or another third party holding copyright is unlawful and may be grounds for civil and criminal proceedings against the infringing party.

§8. PERSONAL DATA PROTECTION

  1. Providing personal data is voluntary but necessary to conclude the Agreement for electronic services with the Administrator.
  2. Personal data are processed solely for the purpose of providing the services described in these Terms and Conditions.
  3. The User’s personal data will not be disclosed to other persons or institutions for marketing purposes without the User’s explicit consent. The User always has access to their data to verify, modify or delete it from the Administrator’s database.
  4. Detailed information on personal data protection is contained in the Privacy Policy of the SynappseHealth Website and Mobile Application.

§9. FINAL PROVISIONS

  1. The Administrator reserves the right to introduce limitations in the use of the Website or Mobile Application caused by technical maintenance, servicing or work to improve functionality. The Administrator will endeavour to schedule such breaks at night and keep them as short as possible.
  2. The Administrator reserves the right to amend these Terms and Conditions and to expand or limit the scope of services offered. The Administrator will inform Users of any changes by sending information about the changes to the User’s email address or directly via the Website/Application. Changes take effect no earlier than 5 days after informing the User.
  3. Changes to the Terms and Conditions are not intended to infringe rights acquired by Users before the changes.
  4. The provisions of these Terms and Conditions are not intended to exclude or limit any rights of the User who is a consumer within the meaning of the Civil Code of 23 April 1964, granted by mandatory provisions of law. In the event of a conflict between these Terms and Conditions and such provisions, the latter shall prevail.
  5. Any disputes between the Administrator and Users will be resolved amicably or in the presence of an independent and impartial mediator. The User may request dispute resolution by the Permanent Consumer Arbitration Court or file an application with the competent Voivodeship Inspectorate of Trade Inspection.
  6. Detailed information, contact details and a list of consumer arbitration courts are available on the website of the Office of Competition and Consumer Protection.
  7. If an amicable resolution is not possible, the court competent to resolve a dispute with a User who is a consumer within the meaning of Article 22(1) of the Act of 23 April 1964 – Civil Code (consolidated text: Journal of Laws of 2019, items 1145, 1495) is the court competent under Polish law.
  8. In a dispute with a non-consumer User, the court of competent jurisdiction is the court proper for the Administrator’s registered office.
  9. Matters not regulated by these Terms and Conditions are governed by applicable provisions of Polish law, in particular the Civil Code of 23 April 1964 and other relevant acts.
  10. These Terms and Conditions are effective as of 7 December 2025.