You can send one message - read the instructions carefully to include all of the necessary information. We do this to minimize the time in which you receive an answer.
If the doctor needs more data - they will send you a question and you will be able to send another message - this process may be repeated as needed.
No. You pay once. If a doctor needs more information to review your question, they may ask for it.
"Talk to a Doctor" is designed so that the doctor reviewing your question does not receive your name, surname, email address, or other direct identifying information. The doctor sees the consultation content and an internal consultation identifier.
When you use the webform, we save your email address to process payment and notify you when a response is ready. The doctor cannot see your email address.
To protect your privacy, do not include direct identifying information in the question you send.
"Talk to a Doctor" is a curated service, not an open marketplace. We decide which doctors can review questions.
Every doctor who reviews questions through Talk to a Doctor is verified and licensed. Your question is reviewed by one of our doctors, not assigned at random.
After a consultation, you can rate the response. We review this feedback to improve the service.
Guaranteed doctor response within 24 hours of successful payment.
If you have any problems with the mobile application, please use the help and support form - the icon in the upper right hand corner on the main screen.
In case of problems with the web form, you can send information via link - remember to use the same email address as when sending the question (or enter it in the message).
Do you have more questions? Read more